Icloud storage shows unknown documents
Icloud is kept off on my iphone, but icloud.com shows 610mb of documents, which I cannot see. Where is this, how to access and recover space
iPhone 8 Plus, iOS 16
User profile for user:
bryanr14
User level:
Community Specialist
Hello soundar7m,
Thank you for reaching out in Apple Support Communities. We recommend to see if you have another device in which you might be using iCloud storage with your Apple ID account. This can help determine if there's a device that's using iCloud. Here's how:
Use the web to find where you're signed in
From the Devices section of your Apple ID account page, you can find all of the devices that you're currently signed in to with your Apple ID, including Android devices, consoles, and smart TVs:
1. Sign in to appleid.apple.com,* then select Devices.
2. If you don’t see your devices right away, click View Details and answer your security questions.
3. Click any device name to view that device's information, such as the device model, serial number, OS version, and whether it's a trusted device that can be used to receive Apple ID verification codes. The information might vary depending on the device type.
From there, you can check and see if there's a device that's using iCloud storage for documents.
Best regards.