User profile for user: AnastasiaGrecia
AnastasiaGrecia Author
User level: Level 1
10 points

Facebook and Gmail bottom shortcut missing

Iphone 12, iOS 16.1.1 ( I did the software update to fix the problem but not fixed)


So all of a sudden when I navigate in the Facebook or Gmail app, the bottom bar disappears when I scroll down.


This is not happening in Instagram only on Facebook and gmail. I do not use Gmail a lot, but on Facebook is very annoying. I have already checked the shortcut and pinned everything but issue persists. screenshot attached. How can I make it stay like before?


iPhone 12

Posted on Nov 17, 2022 5:36 AM

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Question marked as Top-ranking reply
User profile for user: faith185
faith185
User level: Community Specialist

Posted on Nov 19, 2022 4:38 PM

Hi AnastasiaGrecia,


Welcome to Apple Support Communities. Since this affects only these two apps, we recommend troubleshooting the apps individually. For each of the two apps, try the steps below which are from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support.


1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4 Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

If the same continues, use the guidance in How to contact an app developer - Apple Support to reach out to the app developers who may have further troubleshooting to offer.


Take care.

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2 replies
Question marked as Top-ranking reply
User profile for user: faith185
faith185
User level: Community Specialist

Nov 19, 2022 4:38 PM in response to AnastasiaGrecia

Hi AnastasiaGrecia,


Welcome to Apple Support Communities. Since this affects only these two apps, we recommend troubleshooting the apps individually. For each of the two apps, try the steps below which are from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support.


1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4 Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

If the same continues, use the guidance in How to contact an app developer - Apple Support to reach out to the app developers who may have further troubleshooting to offer.


Take care.

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Facebook and Gmail bottom shortcut missing

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