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Keyboard assessory on iPad Pro is no longer supported. Is there a fix?

My iPad Pro, running 15.5, no longer allows me to use the keyboard I spent a lot of money on. It says the accessory is no longer supported. What can be done? Bought it at an Apple Store.

iPad Pro, 15

Posted on Nov 17, 2022 8:15 PM

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Question marked as Best reply

Posted on Nov 18, 2022 4:34 AM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges may eventually fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Support link at top-right or bottom-left of this page. 


Alternatively and perhaps easier, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Best reply

Nov 18, 2022 4:34 AM in response to grandmaJackie3952

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges may eventually fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Support link at top-right or bottom-left of this page. 


Alternatively and perhaps easier, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


Keyboard assessory on iPad Pro is no longer supported. Is there a fix?

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