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Pinch to zoom stops working

I thought that this problem was due to the individual characteristics of my previous macbook. But having bought a new MacBook Air M2 I faced the same problem. Zooming in on content with fingers stops working from time to time. And the only solution is to reboot the macbook or deactivate and reactivate this function in the settings. I created this thread just to inform Apple developers about this problem.

Posted on Nov 18, 2022 4:39 AM

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1 reply

Nov 20, 2022 3:51 PM in response to OleksandrPongo

Hello OleksandrPongo,


Welcome to Apple Support Communities. 


We understand that pinch to zoom is not working as expected. We are happy to help.


We’d like to have you do some isolating troubleshooting steps. These troubleshooting steps will help us to isolate the cause. Lets start by start in safe mode using the steps as listed here: How to use safe mode on your Mac - Apple Support

Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.


We’d also like to have you set up a new user account to test using the steps as listed here: Set up users, guests, and groups on Mac - Apple Support

Create a new user or group.

Click the New Account pop-up menu (you may be asked to enter your password), then choose a type of account.

  • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
  • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
  • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  • Group: Groups allow multiple users to have the same access privileges. You control a group’s access to your shared folders by setting access permissions in the File Sharing options in Sharing settings.

See Add a user or group.


Let us know if you have further questions.


Take care.

Pinch to zoom stops working

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