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pinelands240 Author

Level 1

4 points

Security Questions

I am trying to log into our Apple Podcast Connect Account. It is saying to do this, we have to turn on two factor authentication. When I go to log into the account to accomplish this, it asks me to answer security questions. Well, I never set security questions so I cannot answer them. When I go to reset the security questions, it says "Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions." So I cannot log in and I cannot reset the security questions. How do I rectify this situation???

Posted on Nov 18, 2022 8:03 AM

Top-ranking reply

ArmMan1016

Community Specialist

Posted on Nov 20, 2022 5:25 PM

Hello pinelands240,

Welcome to Apple Support Communities. If you are unable to reset the security questions, you will need to contact the Apple ID account security team for further assistance:

Contact Apple for help with Apple ID account security - Apple Support

We hope this helps you.

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