Purchase failed An unknown error occurred

it says this when i tried to buy a in game type of currency

Posted on Nov 18, 2022 11:49 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2022 9:46 AM

Hello Ponydog,


First, we suggest checking that your device is allowed to make in-app purchases. Check the steps here: Prevent in-app purchases from the App Store - Apple Support.


If there are no restrictions, but you still cannot purchase something in your game, please check this article: If your payment method is declined in the App Store or iTunes Store - Apple Support. Follow this guidance:


"How to complete your purchase if a payment failed or was declined

      1. On your iPhone or iPad, open the Settings app.
      2. Tap your name.
      3. Tap Payment & Shipping.
      4. Add a different payment method and remove the old one
      5. Try to complete your purchase.


If you still can't make a purchase


Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!



1 reply
Question marked as Top-ranking reply

Nov 21, 2022 9:46 AM in response to Ponydog

Hello Ponydog,


First, we suggest checking that your device is allowed to make in-app purchases. Check the steps here: Prevent in-app purchases from the App Store - Apple Support.


If there are no restrictions, but you still cannot purchase something in your game, please check this article: If your payment method is declined in the App Store or iTunes Store - Apple Support. Follow this guidance:


"How to complete your purchase if a payment failed or was declined

      1. On your iPhone or iPad, open the Settings app.
      2. Tap your name.
      3. Tap Payment & Shipping.
      4. Add a different payment method and remove the old one
      5. Try to complete your purchase.


If you still can't make a purchase


Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!



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Purchase failed An unknown error occurred

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