an unknown error has occurred
i bought an apple gift card (£10) and whenever i try to purchase an app i select the payment method and it tells me an unknown error has occurred
how do i fix this?
iPhone 13, iOS 16
Question marked as
Best reply
That's odd because you can't actually selet a payment type.
How apps, content, and subscriptions from Apple are billed - Apple Support
"Which payment method is charged?
When you buy items or pay for subscriptions, Apple automatically attempts to charge your payment methods in this order:
1. Apple attempts to use your Apple ID balance to cover the full amount.
2. If you don't have Apple ID balance, you don't have enough to cover the full amount, or an item cannot be paid for with Apple ID balance, Apple attempts to charge your primary payment method (typically a credit or debit card, but varies according to country). The primary payment method is at the top of the list in Settings on your iPhone. You can control which payment method is at the top of the list.
3. If there's a problem with the primary payment method, or if the primary payment method can't be charged for the full remaining amount, Apple attempts to charge your other payment methods in order from top to bottom. If none of them can be charged, Apple may try again.
I suspect that what you need to do is redeem the card and not try to enter it as a payment type the way you could a credit card.
How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support
If you still have problems:
Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support