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User profile for user: tiwmug
tiwmug Author
User level: Level 1
4 points

App I didn‘t download appears in my screen time

There is an app called „mymail: web de e-mail box app“ I've never downloaded appearing on my iphone restrict list under screen time. Visiting the app store confirms I've never downloaded it. The app only appears on that list and is not visible anywhere else on my phone, so I cannot delete it. It's not showing as a purchase.

I also checked and it seems like it started on 3.11.22 with 19 min of screentime and then went straight to even almost 3 hours of screentime a day (see screenshot attached).

Why is it happening? I‘m worried that it‘s somehow collecting my data.

Thank you in advance.


iPhone 11 Pro, iOS 16

Posted on Nov 18, 2022 3:50 PM

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User profile for user: Raicya
Raicya
User level: Level 10
208,965 points

Posted on Nov 19, 2022 2:49 AM

Someone installed mymail: web de e-mail box app on your iPhone.


Try to use App Library to search the app you are looking for, see this Apple article:

Organize the Home Screen and App Library on your iPhone

Organize the Home Screen and App Library on your iPhone - Apple Support           

  • If you have find the app, tap & hold on the app, then drag to the Home screen & drop it.


Then try to delete the app.


Check also ⤵️

Delete suspicious content from your devices

Delete suspicious content from your devices – Apple Support (UK)


Manage and use your Apple ID

Manage and use your Apple ID – Apple Support (UK)

 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

 

Additional:

Try to optimize the range of the mobile network, see this Apple article:

If you see No Service, Searching, or SOS on your iPhone or iPad

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

 










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Question marked as Top-ranking reply
User profile for user: Raicya
Raicya
User level: Level 10
208,965 points

Nov 19, 2022 2:49 AM in response to tiwmug

Someone installed mymail: web de e-mail box app on your iPhone.


Try to use App Library to search the app you are looking for, see this Apple article:

Organize the Home Screen and App Library on your iPhone

Organize the Home Screen and App Library on your iPhone - Apple Support           

  • If you have find the app, tap & hold on the app, then drag to the Home screen & drop it.


Then try to delete the app.


Check also ⤵️

Delete suspicious content from your devices

Delete suspicious content from your devices – Apple Support (UK)


Manage and use your Apple ID

Manage and use your Apple ID – Apple Support (UK)

 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

 

Additional:

Try to optimize the range of the mobile network, see this Apple article:

If you see No Service, Searching, or SOS on your iPhone or iPad

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

 










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App I didn‘t download appears in my screen time

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