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Level 1

4 points

i just updated my iphone and it is frozen with the software update ios16.1.1

my iphone is frozen with the software update ios16.1.1 I cannot force it to shut down and I cant turn it off, it is just frozen

iPhone 7, iOS 14

Posted on Nov 18, 2022 9:27 PM

Top-ranking reply

Level 10

149,592 points

Posted on Nov 18, 2022 10:09 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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