User profile for user: jaliyah01
jaliyah01 Author
User level: Level 1
4 points

my iphone xr wont power off

after i got done like playing a game on my phone, everything stopped working so i thought it was the WiFi that wouldn't work but i tried to go listen to some music, the screen just stayed black for awhile and i check my other apps and nothing is working. i even tried to powering it off nothing work, i tired to use siri nothing happened. so please help about my phone, please and thank you.

iPhone XR, iOS 16

Posted on Nov 18, 2022 11:45 PM

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User profile for user: SravanKrA
SravanKrA
User level: Level 10
431,428 points

Posted on Nov 18, 2022 11:48 PM

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
User level: Level 10
431,428 points

Nov 18, 2022 11:48 PM in response to jaliyah01

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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my iphone xr wont power off

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