Mail loads emails that are blank and message viewer keeps closing

Environment: 2021 MacBook Pro M1, Ventura, Mail 16, SpamSievej 2.9.5


For a while, some emails would not open from Message Viewer when double-clicked. Most would open with Command+O. Today, to read some emails, I had to select Print/Save as PDF.


Some emails open blank. The image below shows an email in Message Viewer and the empty message. The message isn't actually empty. When I click around it randomly, eventually a web page opens. There's content, I just can't see it. (text continues below pic.)



It gets better. When I close the email, Message Viewer also closes.


I've read responses to similar problems and adjusted Preference -- OOPS, EXCUSE ME -- Settings to not hide IP address, nor Block All Remote Content.


Comments? Ideas?

MacBook Pro 13″, macOS 10.14

Posted on Nov 19, 2022 12:58 AM

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1 reply

Nov 20, 2022 9:05 AM in response to jtmcnulty

jtmcnulty wrote:

Environment: 2021 MacBook Pro M1, Ventura, Mail 16, SpamSievej 2.9.5

For a while, some emails would not open from Message Viewer when double-clicked. Most would open with Command+O. Today, to read some emails, I had to select Print/Save as PDF.

Some emails open blank. The image below shows an email in Message Viewer and the empty message. The message isn't actually empty. When I click around it randomly, eventually a web page opens. There's content, I just can't see it. (text continues below pic.)

https://discussions.apple.com/content/attachment/e0fbdc33-9986-41d9-85a8-84fe89e9574d


It gets better. When I close the email, Message Viewer also closes.

I've read responses to similar problems and adjusted Preference -- OOPS, EXCUSE ME -- Settings to not hide IP address, nor Block All Remote Content.

Comments? Ideas?



You can try —SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies



you can file a bug report /submit your Apple Feedback here:

https://www.apple.com/feedback/mail.html


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Mail loads emails that are blank and message viewer keeps closing

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