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User profile for user: smched
smched Author
User level: Level 1
4 points

Airdrop disappeared off my screen

I was using Airdrop yesterday on both my iPhone and my iMac. When I looked at my phone later I saw that it had disappeared. I just did a software update and it is still not there. Is there any simple way to restore it?

iPhone 13 Pro, iOS 16

Posted on Nov 19, 2022 6:22 AM

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Question marked as Top-ranking reply
User profile for user: bruno75
bruno75
User level: Community Specialist

Posted on Nov 21, 2022 2:49 PM

Hey there smched,


We'd like to help get your iPhone to see your Mac for use with AirDrop, so let's start with making sure the steps in this link are being taken: How to use AirDrop on your iPhone or iPad If those are the steps you're taking already, we'd like to rule out some other possible causes:


  1. As you have a compatible model, the latest version is iOS 16.1.1 on your iPhone. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
  2. If you have a compatible Mac, the latest version is macOS Ventura 13.0.1. You can verify this by clicking on the Apple logo at the top left corner of the screen, then on ‘About This Mac’. In case you needed it, this link shows how to first back up, then Update macOS on Mac.
  3. If you already have those versions installed, has a restart been tried of both devices? Check out Restart your iPhone and the section 'Restart' here: Log out, sleep, wake, restart, or shut down your Mac


If the same issue remains, the next step would be to let Apple Support know what's been tried as they'll be in the best position to assist further: Get Support


Cheers!

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Question marked as Top-ranking reply
User profile for user: bruno75
bruno75
User level: Community Specialist

Nov 21, 2022 2:49 PM in response to smched

Hey there smched,


We'd like to help get your iPhone to see your Mac for use with AirDrop, so let's start with making sure the steps in this link are being taken: How to use AirDrop on your iPhone or iPad If those are the steps you're taking already, we'd like to rule out some other possible causes:


  1. As you have a compatible model, the latest version is iOS 16.1.1 on your iPhone. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
  2. If you have a compatible Mac, the latest version is macOS Ventura 13.0.1. You can verify this by clicking on the Apple logo at the top left corner of the screen, then on ‘About This Mac’. In case you needed it, this link shows how to first back up, then Update macOS on Mac.
  3. If you already have those versions installed, has a restart been tried of both devices? Check out Restart your iPhone and the section 'Restart' here: Log out, sleep, wake, restart, or shut down your Mac


If the same issue remains, the next step would be to let Apple Support know what's been tried as they'll be in the best position to assist further: Get Support


Cheers!

Reply

Airdrop disappeared off my screen

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