My Iphone 11 swipe up to unlock is acting up since last update on 16.1.1 . I've taken off screen protector, driving me nuts. I have to shut off and restart by the buttons 90% of the time now.
I've even stopped the Auto Lock, but doesn't help, it freezes on the screen I'm on . I've done all the checks, even using calculator to see if screen is ok. Is it possible to reinstall the latest update? Help me out, thanks, Kelly
Hello there Kelly,
Those recent details you provided do help to explain exactly what's happening, so thanks! Let's continue ruling out some other possible causes:
Cheers!
Hello there Kelly,
Those recent details you provided do help to explain exactly what's happening, so thanks! Let's continue ruling out some other possible causes:
Cheers!
kellyfromst. catharines,
Thank you for these additional details.
We understand that you are experiencing issues swiping up to unlock your device.
We’d like to gather additional details that may help us be in a better position to assist you.
From the Lock Screen, are you able to swipe down, left, or right?
You'll know that it works if you can get to the camera, widgets, or the Search feature from the Lock Screen.
This detail would help us further isolate the issue.
Also, do you have any accessory that is connected or paired with your device?
If yes, please disconnect or unpair your accessory, then check if the issue persists.
Take care!
Hi kellyfromst. catharines,
Here is the page about the iPhone 11 repair program, so you can verify if your iPhone is included:
iPhone 11 Display Module Replacement Program for Touch Issues
If your iPhone is not included, we'd advise to contact Apple Support to look at your iPhone issue further.
Take care!
Could this be the issue with my phone? I picked this up on the internet.
Apple has revealed that a small number of iPhone 11 handsets manufactured between November 2019 and May 2020 were affected by a problem caused by a fault in the display module, which must be replaced for the screen to work properly again.
Salutations kellyfromst. catharines,
Can you tell us what you found when you were testing your iPhone in both portrait and landscape with the Calculator app?
To further isolate, we’d also like to have you consider whether this happens when charging your device or when a Lightning accessory is installed only or if it is happening in all circumstances.
Thanks.
I'm not to sure where you mean in portrait or landscape. When I mentioned Auto Lock, I was hoping to "never" would allow me to keep the screen on vs it going off in 3 minutes I had it set to shut screen off and then having to hot reset it all the time.
This has happened less frequent as I left it shut off (right off) for a day, but it started to do the same again, just when the screen is off, not on a charge or lightning chord.
This has me having to shut it down till the apple logo shows then it starts up fine.
Again, it's just since that last update....right after it was installed.
Thanks for reaching back to me, Kelly
This problem of my phone freezing is still an issue and hasn't been resolved. I have the home screen up, with date on it, and it says "swipe to unlock" I have hit up button, down button, and the other button till the apple logo comes up. It still is unresponsive.........I sure could use some assistance.
Iphone 11 swipe to open issue
