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Grneyebrat Author

Level 1

4 points

Issues with face recognition in recent update

What is the fix for facial recognition not working in current software update

iPhone 12 Pro Max

Posted on Nov 19, 2022 7:11 AM

Top-ranking reply

Smilin-Brian

Level 9

56,191 points

Posted on Nov 19, 2022 8:04 AM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

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Issues with face recognition in recent update

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