eSim activation failed
I changed carrier. Went through the esim activation when prompted. New carrier is not working. Can I start the eSim process over? If not, do I need to contact the carrier or Apple Support.
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User profile for user:
WinsC1
User level:
Community Specialist
Hey NotMyCircus30,
We'd recommend reviewing the information in this article as it provides steps to take for eSIM issues: If you can't set up an eSIM on your iPhone - Apple Support
"Follow these steps
Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
After following each step below, open Control Center by swiping down from the upper-right corner of the screen. Check if your carrier appears in the status bar. If not, go to the next step.
- Turn Airplane Mode on and off.
- Go to Settings > Cellular and check if the number you're trying to activate is shown. If it is, turn off the line and then turn it back on again.
- Restart your device or devices.
If you still can't set up your eSIM, contact your carrier."
Thanks!