How to turn off labels / description buttons

Question

WVW1960 Author

Level 1

8 points

How to turn off labels / description buttons

I have not seen this before on any iOS device. The iPad showing this issue has iOS 16.1.1 Installed. How do I turn off these extra “help bubbles”? I thought this was a setting in the Accessibility section but nothing will turn these off. Every screen and web page displays these “help bubbles” and really makes it difficult to do anything on the iPad. I have looked through all the settings and tried soft and hard reboots, so far nothing seems to work. Please see examples below. Thank you in advance for your assistance.

iPad Pro, 12.9-inch, 6th Gen, Wi-Fi

Posted on Nov 19, 2022 11:47 PM

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Answer 1

Nov 23, 2022 8:32 AM in response to WVW1960

WVW1960, Since you're still experiencing the same issue with highlighted text on your iPad Pro, we recommend that you contact Apple Support directly so that they can work with you to find a solution. Contact - Official Apple Support Thank you for participating in the Apple Support Communities. Cheers!

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Answer 2

Gena_D

Community Specialist

Nov 22, 2022 11:49 AM in response to WVW1960

Hello WVW1960,

Have you checked the 'Labels' section in Accessibility? This article explains more about that: Get started with accessibility features on iPad - Apple Support.

More specifically, this article discusses the labels in the "More display accommodations" section: Use display and text size preferences on your iPhone, iPad, and iPod touch - Apple Support.

Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!

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Answer 3

WVW1960 Author

Level 1

8 points

Nov 22, 2022 8:54 PM in response to Gena_D

I did check the accessibility options and unfortunately all options were turned off.

still have the same issue. I performed a soft and hard reboot, no change.

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How to turn off labels / description buttons

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