I am unable to upgrade my Apple Music subscription from individual to family. It defaults back to individual after I select 'Edit' and then select Family, and then select 'Done'.
I've tried on iPhone and on MacBook.
Any help appreciated.
iPhone SE
It could be that you’re between expiry-renewal and the amount is the prorated difference, but have Apple sort it out, good idea.
Hi Thanks for your help. I have followed all of the instructions about 'How to switch ... ' on both my iPhone and my MacBook.
On my MacBook after selecting 'Done' the subscription defaults back to 'Individual (Monthly)'
On my iPhone I have a got as far as a request to authorise a payment from my debit card for £11.00. That in itself is an odd amount as the individual subscription is £9.99 and a family subscription is £16.99.
Not sure what to try next? I'll probably phone Apple if I can't resolve it by tomorrow.
I am unable to upgrade my Apple Music subscription from individual to family.
