AirPods Pro 2 engraving not showing on screen

Hi,


i ordered some new AirPods Pro, the new second generation, and I let them engrave with my name. Apple says, while connecting, or opening the case, it should show a picture of the case, with my name on it. It does not. It only shows a standard case without engraving.


i did delete the AirPods, and connected them again. Worked great, but still no engraving on the screen. Is this a known bug, or am I doing something wrong?


Thank you in advance!

iPhone 14 Pro Max, iOS 16

Posted on Nov 20, 2022 6:15 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2023 6:34 AM

Hi,


It is fixed for some time now, but only after I contacted Apple about it. They told me to delete the AirPods from my Apple account, in my phone, and then add them again.


First they told me it should work, but my AirPods would not connect like they should, so I felt like I was getting only more trouble. But I told the lady to wait a second, and deleted my AirPods again. After linking them again, it worked like a charm. Since them no problems at all.


So you could try this, and maybe it will work. If not, contact Apple support!


I wish you much luck!

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AirPods Pro 2 engraving not showing on screen

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