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importing photos from iPhone

After installing iOS 16 onto my iPhone 8+, I cannot upload any photos onto my Mac iOS 10.14.6 because I keep getting the message, “Cannot import items because they may be an unrecognizable file format or the file may not contain valid data.”  


I was always able to import every photo BEFORE installing ios 16. 


How can I begin uploading all those photos into my Mac “Photos” app?


Mac mini, macOS 10.14

Posted on Nov 20, 2022 9:00 AM

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Question marked as Top-ranking reply

Posted on Nov 21, 2022 9:08 AM

On your iPhone go to Settings>Camera>Formats and make sure "Most Compatible" is checked. It may be that the new iOS on your phone is using a format that your older Mac OS doesn't understand. This will fix new pictures you take to make them compatible.


Then go to Setings>Photos>Transfer and make sure that "Automatic" is checked, since the originals may be in an incompatible format.


Let us know if this works.



1 reply
Question marked as Top-ranking reply

Nov 21, 2022 9:08 AM in response to nlc2

On your iPhone go to Settings>Camera>Formats and make sure "Most Compatible" is checked. It may be that the new iOS on your phone is using a format that your older Mac OS doesn't understand. This will fix new pictures you take to make them compatible.


Then go to Setings>Photos>Transfer and make sure that "Automatic" is checked, since the originals may be in an incompatible format.


Let us know if this works.



importing photos from iPhone

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