Thanks for this mr Brody.
I’ve owned Macs since the Lisa, which I took back because £1200 seemed too much then.
Understand all you said. There’s one more level of complexity here:
It was the container on my external ssd hub which got multiple fs tree root errors - not my Mac.
I run Catalina because it works on my major software Max/MSP, without breaking anything. However my new Topaz AI photo-video editing software runs pretty slow on my Mac (many days to apply a sharpen filter to 5 mins of video). So I installed Monterey on the hub, to run Topaz on the Mac.
What happened next is the complication: Admittedly in a rush, I couldn’t get my hub to create a container for Monterey, so I just installed it straight on to the drive (which contained 800 gigs of my finished videos). And when I looked, Monterey was there and working but.. my videos were gone and when I did a “command-i” on any file on my desktop I was getting 99 identical users (me).
So I downloaded all the most used recovery software and ran a test to see which one could get the files back. I hadn’t been writing to the drive at all. So it was just as I’d left it on the day I installed Monterey. And none of them could recover anything I recognized from the drive.
I called Apple Support 3 times and they had no suggestions, except wipe and reformat as the original (apfs).
I’ve been waiting to decide what to do - when I noticed the slowdown of the mac drive and then the messed up ssd hub.
Apologies for the long story. But this is my profession and I can’t afford to lose my old data, or my Mac’s functionality.
So aside from wipe and reformat, would you say that Apple has any responsibility here to recover my data because Monterey refused to install in their container - and instead wiped my drive’s data?
Best wishes,
Bob
