You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to update iPhone

How can i update my iphone on the computer if its not letting me update on the phone


[Re-Titled by Moderator]

iPhone XR, iOS 12

Posted on Nov 20, 2022 4:09 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2022 4:11 PM

Update your iPhone, iPad, or iPod touch


• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.6

• If you have an iPhone 6S through 7, you can update to 15.7.1

• If you have an iPhone 8 or higher, you can update to 16.1.1


Go to Settings > General > Software Update.


This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -

Update your iPhone or iPad - Apple Support


This link will show you how to update using your computer -

Update iOS on iPhone - Apple Support


If your phone won't update-

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


2 replies
Question marked as Top-ranking reply

Nov 20, 2022 4:11 PM in response to amiraclesmom

Update your iPhone, iPad, or iPod touch


• If you have an iPhone 5S or 6/6plus, the highest you can update to is 12.5.6

• If you have an iPhone 6S through 7, you can update to 15.7.1

• If you have an iPhone 8 or higher, you can update to 16.1.1


Go to Settings > General > Software Update.


This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -

Update your iPhone or iPad - Apple Support


This link will show you how to update using your computer -

Update iOS on iPhone - Apple Support


If your phone won't update-

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


Unable to update iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.