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Hello. I recently downloded an app called EvolveYou. The app had a free 2 week trial, to try the app for free for 2 weeks. It needed my card details so I gave them. Next thing I know from my account has been taken 104,99€ I even unsubscribed few days after I downloaded the app... I was not trying to buy anything I was just curious about this app and what does it include... I really really need this money back since im student and really cannot afford this...

iPhone XR, iOS 15

Posted on Nov 22, 2022 2:58 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2022 10:44 AM

If you have received an invoice from Apple, it will be stated on the invoice for what you have to pay.

Tap on Report a problem on the invoice.


or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)


If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

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Check for sure:

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

See -> Delete apps on your iPhone, iPad, and iPod touch

Delete apps on your iPhone, iPad, and iPod touch - Apple Support

If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.



1 reply
Question marked as Top-ranking reply

Nov 22, 2022 10:44 AM in response to negin200

If you have received an invoice from Apple, it will be stated on the invoice for what you have to pay.

Tap on Report a problem on the invoice.


or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)


If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

------

Check for sure:

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 

See -> Delete apps on your iPhone, iPad, and iPod touch

Delete apps on your iPhone, iPad, and iPod touch - Apple Support

If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.



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