Charging case serial number does not match the serial number listed on my settings

Why would the serial number on the underside of the lid not match the serial numbers on my settings page when I look at it

Posted on Nov 22, 2022 8:58 PM

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Question marked as Top-ranking reply

Posted on Nov 23, 2022 7:41 PM

Hi sabrenafromukiah

Re: Why would the serial number on the underside of the lid not match the serial numbers on my settings page


Sometimes a replacement item is given, or purchased.

Could be that the case, or one, or both AirPods was replaced at some time.


To check if the AirPods match the settings, the case, or not either.

Find the serial number of your AirPods – Apple Support


If you wish, you can check the serial number(s) online:


Apple has a page where you can enter a serial number to check what info. is available"

ie: to check your service and support coverage,

or

to see if the item(s) are verified (ie: actually came from Apple)


Check Your Service and Support Coverage - Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Nov 23, 2022 7:41 PM in response to sabrenafromukiah

Hi sabrenafromukiah

Re: Why would the serial number on the underside of the lid not match the serial numbers on my settings page


Sometimes a replacement item is given, or purchased.

Could be that the case, or one, or both AirPods was replaced at some time.


To check if the AirPods match the settings, the case, or not either.

Find the serial number of your AirPods – Apple Support


If you wish, you can check the serial number(s) online:


Apple has a page where you can enter a serial number to check what info. is available"

ie: to check your service and support coverage,

or

to see if the item(s) are verified (ie: actually came from Apple)


Check Your Service and Support Coverage - Apple Support


All the best :-)

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Charging case serial number does not match the serial number listed on my settings

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