So I bought the iPhone 14 and was going to trade in my iPhone 11. Fed ex shows the kit was delivered to my house but I never got it. They left it on my porch on a very windy day so I’m thinking it got blown away? How do I request a new one?
[Re-Titled by Moderator]
Thanks for reaching out Nbrg8515,
It sounds like you ordered an iPhone, but the return kit was not successfully delivered. We can help.
A good first step would be to contact FedEx regarding the missing package, as they might be able to help locate the one you already ordered or provide other options: How can I report a missing FedEx Express® package?
Otherwise, you can reach out to the Online Store team to get another return kit: Apple Store Online.
Hope that helps.
Take care.
Thanks for reaching out Nbrg8515,
It sounds like you ordered an iPhone, but the return kit was not successfully delivered. We can help.
A good first step would be to contact FedEx regarding the missing package, as they might be able to help locate the one you already ordered or provide other options: How can I report a missing FedEx Express® package?
Otherwise, you can reach out to the Online Store team to get another return kit: Apple Store Online.
Hope that helps.
Take care.
How to request a new iPhone trade in kit?
