why does my imessage keep turning itself off?

why does my imessage keep turning itself off?

iPhone 11, iOS 16

Posted on Nov 23, 2022 7:17 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2022 3:26 PM

Hey camirahcrawford,


We'd recommend reviewing the information in this article as it provides steps that may help resolve your issue with Messages: If you can't send or receive messages on your iPhone or iPad - Apple Support


"If you have issues with Messages after you set up a new device

If you experience issues like conversations in Messages showing up as separate threads or sent messages appearing as green message bubbles instead of blue message bubbles when you set up a new device, update your settings using the following steps:

  1. Update your device to the latest version of iOS or iPadOS if needed.
  2. In the Settings app, tap Cellular. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
  3. In the Settings app, tap Messages. Turn iMessage off and then back on.
  4. Tap Send & Receive.
  5. Tap the phone number that you want to use with Messages.

If you have issues when you try to receive a FaceTime call after you set up a new device, you can also update your FaceTime settings."


If that doesn't help, you may want to provide additional information about the issue you're seeing.


When you say iMessage is turning itself off, what is happening when that occurs?


Are you getting any error messages?


Thanks!

1 reply
Question marked as Top-ranking reply

Nov 24, 2022 3:26 PM in response to camirahcrawford

Hey camirahcrawford,


We'd recommend reviewing the information in this article as it provides steps that may help resolve your issue with Messages: If you can't send or receive messages on your iPhone or iPad - Apple Support


"If you have issues with Messages after you set up a new device

If you experience issues like conversations in Messages showing up as separate threads or sent messages appearing as green message bubbles instead of blue message bubbles when you set up a new device, update your settings using the following steps:

  1. Update your device to the latest version of iOS or iPadOS if needed.
  2. In the Settings app, tap Cellular. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
  3. In the Settings app, tap Messages. Turn iMessage off and then back on.
  4. Tap Send & Receive.
  5. Tap the phone number that you want to use with Messages.

If you have issues when you try to receive a FaceTime call after you set up a new device, you can also update your FaceTime settings."


If that doesn't help, you may want to provide additional information about the issue you're seeing.


When you say iMessage is turning itself off, what is happening when that occurs?


Are you getting any error messages?


Thanks!

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why does my imessage keep turning itself off?

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