I have an iPad Air2. I locked some of my “Notes” and now I can’t unlock them. This has never happened before! I now get the message, “Unsupported Note. This Note uses unsupported features. To view or edit it, upgrade to the latest version of iPadOS.” I have updated to iOS 15.7.1, the highest I have been able to update to on this iPad, even though I’ve been able to update higher on my iPhone. Can somebody tell me how to unlock my Notes on this iPad Air2? Thank you..
iPad Air 2, 15
Hello arain,
Thanks for verifying that information for us. Based on the details we've gathered, we recommend for you to contact Apple Support. They have the proper tools to investigate this further for you. Feel free to contact them by using this link here: Apple Support
Best regards.
Hi arain, We appreciate you reaching out to us. We understand that you are experiencing issues unlocking your notes on your iPad Air.
We’d like to gather additional details that may help us be in a better position to assist you. Are you able to unlock your notes on your iPhone?
Are you able to unlock your notes on our iCloud page? iCloud
If you answer yes to both questions, let us know how you are unlocking your notes.
Are you using the password or Touch ID?
Take care!
Thank you for replying.
I am able to unlock my Notes on my iPhone 11 by facial recognition.
I am not able to unlock my Notes on the iCloud page.
(BTW, I can’t unlock all my Notes on my iPad Air2 even though I use Touch ID.)
Unlock Notes
