Wallet and Apple Pay Suspended

Why my Suica or other Apple Pay is suspended? How can I fix it?



[Image Edited by Moderator to Remove Personal Information]

Posted on Nov 23, 2022 9:33 PM

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Question marked as Top-ranking reply

Posted on Nov 25, 2022 3:12 PM

Hi R_ajeev,


Welcome to Apple Support Communities. We understand that you're having an issue with your Wallet and Apple Pay cards showing as Suspended. We'd like to help.


Has your iPhone recently been in Lost Mode or been remotely erased? Have you gone to Apple ID account page to remove the ability to make payments? If any of these things were done, it's expected to show that your payment method are suspended.


If you lose your device and need to suspend or remove cards from Apple Pay

1. If you turned on Find My iPhone on your device, you can suspend Apple Pay by placing your device in Lost Mode instead of immediately canceling your cards. If you find your device, you can reenable Apple Pay.
2. You can go to your Apple ID account page to remove the ability to make payments with the credit, debit, and prepaid cards that you were using with Apple Pay on the device.
3. Erasing your device remotely using Find My iPhone also removes the ability to pay with the cards that you were using with Apple Pay. Your credit, debit, and prepaid cards will be suspended from Apple Pay by your bank, your bank’s authorized service provider, your card issuer, or your issuer's authorized service provider, even if your device is offline and not connected to a cellular or Wi-Fi network. If you find your device, you can add the cards again using Wallet.

In addition, you can call your bank or issuer to suspend your credit, debit, or prepaid cards from Apple Pay. Suica cards can't be suspended if your device is offline (more information below). The ability to use rewards cards stored on your device is removed only if or when your device is online.

Hope that helps.

Take care!

1 reply
Question marked as Top-ranking reply

Nov 25, 2022 3:12 PM in response to R_ajeev

Hi R_ajeev,


Welcome to Apple Support Communities. We understand that you're having an issue with your Wallet and Apple Pay cards showing as Suspended. We'd like to help.


Has your iPhone recently been in Lost Mode or been remotely erased? Have you gone to Apple ID account page to remove the ability to make payments? If any of these things were done, it's expected to show that your payment method are suspended.


If you lose your device and need to suspend or remove cards from Apple Pay

1. If you turned on Find My iPhone on your device, you can suspend Apple Pay by placing your device in Lost Mode instead of immediately canceling your cards. If you find your device, you can reenable Apple Pay.
2. You can go to your Apple ID account page to remove the ability to make payments with the credit, debit, and prepaid cards that you were using with Apple Pay on the device.
3. Erasing your device remotely using Find My iPhone also removes the ability to pay with the cards that you were using with Apple Pay. Your credit, debit, and prepaid cards will be suspended from Apple Pay by your bank, your bank’s authorized service provider, your card issuer, or your issuer's authorized service provider, even if your device is offline and not connected to a cellular or Wi-Fi network. If you find your device, you can add the cards again using Wallet.

In addition, you can call your bank or issuer to suspend your credit, debit, or prepaid cards from Apple Pay. Suica cards can't be suspended if your device is offline (more information below). The ability to use rewards cards stored on your device is removed only if or when your device is online.

Hope that helps.

Take care!

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Wallet and Apple Pay Suspended

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