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Apple Watch Series 8 has suddenly started undercounting pool laps

When I started using my Apple Watch when swimming laps in the pool, it counted laps (lengths) correctly. But after a month of swimming, with nothing else changing, it has started undercounting my laps, initially by just 2 laps, and then by 6, and the latest is by 18 laps! I swim the front crawl in a 25m pool and I always do 40 laps (1000m). I stress - nothing has changed in the way I’m swimming - why would it do it correctly for a few weeks and then in the last week start under counting? The timer is correct - I usually finish 40 laps in 31 to 33 minutes. Is my accelerometer broken? I’ve tried re-starting the watch but it’s made no difference.

Posted on Nov 24, 2022 7:26 PM

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Posted on Dec 1, 2022 6:58 AM

Unfortunately, the watch is still miscounting my laps in the pool. I repeated all the steps above - the watch is able to count 1 lap for a set workout of 25m, which is the length of the pool and 2 laps for 50m. But when I swim 40 laps continuously, it counts anything between 16 laps and 21 laps only. I’ve given up on the watch for recording my swim workouts - it’s such a shame an expensive and sophisticated item like this cannot record laps in the pool reliably. It’s strange also that it did so perfectly well to begin with for about 4 weeks.

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Question marked as Top-ranking reply

Dec 1, 2022 6:58 AM in response to Praetorius1806

Unfortunately, the watch is still miscounting my laps in the pool. I repeated all the steps above - the watch is able to count 1 lap for a set workout of 25m, which is the length of the pool and 2 laps for 50m. But when I swim 40 laps continuously, it counts anything between 16 laps and 21 laps only. I’ve given up on the watch for recording my swim workouts - it’s such a shame an expensive and sophisticated item like this cannot record laps in the pool reliably. It’s strange also that it did so perfectly well to begin with for about 4 weeks.

Nov 26, 2022 6:11 PM in response to Praetorius1806

Hey Praetorius1806,


You mentioned nothing has changed on your Apple Watch. Does that include the watchOS version? You mentioned it as a possible cause, so that's why it might be important. In either case, you might try Calibrating your Apple Watch for improved Workout and Activity accuracy, as the steps within are a great way to ensure the accuracy of the information received by your Apple Watch.


If those steps don't help with the accuracy on your Apple Watch, Get Support directly from Apple moving forward, as they'll be able to take some deeper steps with you.


Take care.

Nov 26, 2022 2:54 PM in response to Praetorius1806

Greetings Praetorius1806,


Thanks for posting in Apple Support Communities. We'd like to provide you with a few steps that can allow you to get the most accurate measurements using your Apple Watch.


1. Keep your personal information up to date
Your Apple Watch uses your personal information — such as your height, weight, gender, and age — to calculate how many calories you burn and more. 
To update your personal information, open the Watch app on your iPhone. Tap the My Watch tab, then tap Health > Health Details. Tap Edit, then tap the item that you want to change.

Health Profile on iPhone showing Birthdate, Height, and more.
2. Make sure that you earn Move and Exercise credit 
Every full minute of movement that equals or exceeds the intensity of a brisk walk counts toward your daily Exercise and Move goals. With Apple Watch Series 3 or later, your cardio fitness levels are used to determine what is brisk for you. For wheelchair users, this is measured in brisk pushes. Any activity below this level counts only toward your daily Move goal.
To make sure that you earn Exercise credit during walks, allow the arm with your Apple Watch to swing naturally. For example, while walking your pet, let the arm with your watch swing freely while the other holds the leash.
If you need both hands while walking, for example to push a stroller, you can still earn Exercise credit with the Workout app. Open the app on your Apple Watch and tap Outdoor Walk. The Activity app relies on arm motion and an accelerometer to track movement, but the Workout app can use the accelerometer, the heart rate sensor, and GPS.
 
3. Make sure that Wrist Detection is on
If Wrist Detection is off, you won't get Stand notifications, and your Apple Watch can't track your Stand progress. Background heart rate readings (like resting and walking rates) won't be taken if Wrist Detection is off. 
To check the setting, open the Watch app on your iPhone. Tap the My Watch tab, then tap Passcode. Make sure that Wrist Detection is on.

Passcode settings on iPhone
4. Check the fit
Wearing Apple Watch with the right fit — not too tight, not too loose, and with room for your skin to breathe — keeps you comfortable and lets the sensors do their job. 
You might want to tighten your Apple Watch band for workouts, then loosen it when you’re done. In addition, the sensors will work only if you wear your Apple Watch on the top of your wrist.
Learn more about wearing your Apple Watch
 
5. Get the most accurate heart rate measurement
To get the most accurate heart rate measurement when you use Workout, make sure your Apple Watch fits snugly on top of your wrist. The heart rate sensor should stay close to your skin. Learn about the accuracy and limitations of the heart rate sensor.
If you have an Apple Watch Series 3 or later, track your cardio fitness levels to measure how hard your heart is working during an outdoor walk, run, or hike in the Workout app.
If you turn off Heart Rate in Privacy settings, you also won't get a heart rate measurement. To see if Heart Rate is off or on, open the Watch app on your iPhone, then tap Privacy. 
 
 
6. Choose the best workout
When you use the Workout app, choose the option that best matches what you’re doing. For example, if you're running on a treadmill, choose Indoor Run. If you're doing a workout that isn't listed, tap Add Workout and choose the workout that best matches the activity you're doing.
Learn about each workout.
Indoor Run workout
7. Calibrate your Apple Watch
Calibrate your Apple Watch to improve the accuracy of your distance, pace, and calorie measurements. Calibrating your watch can also help it learn your fitness level and stride.
Learn how to calibrate your Apple Watch


We hope this helps.

Take care!

Nov 26, 2022 6:02 PM in response to Grace2211

Thank you for your reply but none of the suggestions on your list are germane to the issue. You do not address the fact that the watch was counting laps correctly previously and started miscounting only recently - in the last 2 weeks. Nothing has changed in my settings of Apple Watch, nor in the way I am using it. I am starting to wonder if it is a bug in the latest OS update to 9.1 which affects the accuracy or efficiency of the accelerometer.

Nov 27, 2022 5:05 PM in response to Brian_P7

I reset the calibration data on my iphone first. Then today did 40 laps (25m pool) which the watch said was 16 laps. I then set a pool swim work out of 25m (1 length) and swam that. It registered 0 laps. Trying it again, it then registered 1 lap. I then set a second work out of 50m and swam the two lengths. This time it registered the 2 laps correctly. I will now wait until my swim tomorrow to see if it can count to 40 laps. (Incidentally, I made sure my iphone was on the dive block at the end of my lane - so right next to the pool.)

Apple Watch Series 8 has suddenly started undercounting pool laps

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