iPhone 13 screen is black and won’t turn on or charge
iPhone 13 is dead and black screen. Won’t charge or turn on
iPhone 13
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
iPhone 13 is dead and black screen. Won’t charge or turn on
iPhone 13
Hello Mahbkm,
Thanks for posting in the Apple Support Communities. We're happy to look into this with you. We understand that you're unable to power on your iPhone and it sounds as though it's not charging either. Start by trying the directions provided in, If your iPhone won't turn on or is frozen - Apple Support:
If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
As mentioned in the article, if that doesn't correct the issue, contact Apple Support, or take your iPhone in for an inspection to see if repairs are needed.
Best regards.
Hello Mahbkm,
Thanks for posting in the Apple Support Communities. We're happy to look into this with you. We understand that you're unable to power on your iPhone and it sounds as though it's not charging either. Start by trying the directions provided in, If your iPhone won't turn on or is frozen - Apple Support:
If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo.
4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
5. If your phone still doesn't turn on, contact Apple Support.
As mentioned in the article, if that doesn't correct the issue, contact Apple Support, or take your iPhone in for an inspection to see if repairs are needed.
Best regards.
Hey Mahbkm,
It's great to hear that the issue has been solved. If any other issues come up, please create a new thread, and a member of the community will be glad to help out.
Take care.
After. Dozen attempts it worked and the phone started. The cellphone battery was 78% charged. So this case can be closed
iPhone 13 screen is black and won’t turn on or charge