Notes asking for password I never created

My Face ID no longer works on my phone. When trying to unlock my notes it asks for a password that I never created and gives me the hint “👨‍👩‍👧”.

Posted on Nov 25, 2022 9:37 AM

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Posted on Nov 27, 2022 8:50 AM

When you lock a note the very first thing that you must do is enter a passcode. You can then use Face ID. But it is a password you created, and you will need the password after transferring your phone’s content to another phone, restoring the phone from a backup, or certain other times if the Notes database is reset. And you created the hint also; hopefully the hint you created is useful in remembering the passcode. You do get unlimited guesses, but without the passcode there is no way to ever view that note.

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Nov 27, 2022 8:50 AM in response to kaiyaj23

When you lock a note the very first thing that you must do is enter a passcode. You can then use Face ID. But it is a password you created, and you will need the password after transferring your phone’s content to another phone, restoring the phone from a backup, or certain other times if the Notes database is reset. And you created the hint also; hopefully the hint you created is useful in remembering the passcode. You do get unlimited guesses, but without the passcode there is no way to ever view that note.

Nov 27, 2022 8:46 AM in response to kaiyaj23

Hello kaiyaj23,


Welcome to Apple Support Communities. Which device model, and OS version are you experiencing these issues with? Do you recall unlocked these notes using Face ID in the past?


To get started, please check out these helpful links:


How to lock or unlock notes on your iPhone or iPad - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


We hope this information is useful. Kind regards.





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Notes asking for password I never created

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