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iPad Pro 12.9 5th Gen Stop charging with included accessories, only charge via MacBook Pro?

It been a week I've notice that the original charging cord and charging brick included in the box has stop charging my iPad. I looked many video online to figure out what's going on. I have even did a DFU Restore on the iPad, and still wouldn't charge with Cord and Brick. YES!! the Originally cord works when I plug it into my MacBook Pro, to transfer data and Charge the iPad? Which I find strange that it would work with the MacBook and not the Brick. I have connected my USB-C iPhone charger to the brick and was able to charge my iPhone with it? I'm confuse to what may have happen in the last week for this to have change..

iPad Pro 12.9-inch Wi-Fi, Cellular

Posted on Nov 26, 2022 2:44 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2022 3:18 AM

You description might suggest that your Power Adapter has developed a fault.


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Most (if not all) current models of iPad and iPad Pro are now supplied with a 20W USB-C Power Adapter.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

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1 reply
Question marked as Top-ranking reply

Nov 26, 2022 3:18 AM in response to RayVI82

You description might suggest that your Power Adapter has developed a fault.


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Most (if not all) current models of iPad and iPad Pro are now supplied with a 20W USB-C Power Adapter.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

iPad Pro 12.9 5th Gen Stop charging with included accessories, only charge via MacBook Pro?

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