Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone gets disconnected from wifi network

I recently got iphone14 pro max which is absolutely an amazing phone. However, I’m facing this weird problem. My iPhone gets disconnected from wifi network whenever it is left ideal for more than 5mins. This problem doesn’t happen when I’m actively using the phone for using any applications. However, whenever I lock my phone and keep it aside ideal for sometime without unlocking it, I don’t get any WhatsApp or any other notifications that require internet connectivity. Every time I need to unlock my phone and then disconnect from wifi and connect back.

iPhone 14 Pro Max, iOS 16

Posted on Nov 26, 2022 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2022 10:17 AM

Hello proma55,


Welcome to Apple Support Communities!

If we understand your post correctly, your phone disconnects from Wi-Fi when you need to unlock your phone. We'd like to help!


Try out the following steps and test out Wi-Fi on your iPhone after each one: 


  1. Update your iPhone, iPad, or iPod touch
  2. Restart your iPhone
  3. Restart your Wi-Fi network. This would entail restarting your mode, router, and all network equipment. 
  4. Reset your network settings in Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will remove all previously connected Wi-Fi networks, APN and cellular settings, and some VPN configurations.
  5. If this occurs only with one specific Wi-Fi connection but not with others, make sure your network configuration meets Apple's recommendations: Recommended settings for Wi-Fi routers and access points
  6. Check for wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference


If the issue persists, the next best step would be to reach out to Apple Support: Get Support


Thanks for using Apple Support Communities. 

Take care. 


2 replies
Question marked as Top-ranking reply

Nov 28, 2022 10:17 AM in response to proma55

Hello proma55,


Welcome to Apple Support Communities!

If we understand your post correctly, your phone disconnects from Wi-Fi when you need to unlock your phone. We'd like to help!


Try out the following steps and test out Wi-Fi on your iPhone after each one: 


  1. Update your iPhone, iPad, or iPod touch
  2. Restart your iPhone
  3. Restart your Wi-Fi network. This would entail restarting your mode, router, and all network equipment. 
  4. Reset your network settings in Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will remove all previously connected Wi-Fi networks, APN and cellular settings, and some VPN configurations.
  5. If this occurs only with one specific Wi-Fi connection but not with others, make sure your network configuration meets Apple's recommendations: Recommended settings for Wi-Fi routers and access points
  6. Check for wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference


If the issue persists, the next best step would be to reach out to Apple Support: Get Support


Thanks for using Apple Support Communities. 

Take care. 


Nov 28, 2022 10:24 AM in response to proma55

proma55 wrote:

I recently got iphone14 pro max which is absolutely an amazing phone. However, I’m facing this weird problem. My iPhone gets disconnected from wifi network whenever it is left ideal for more than 5mins. This problem doesn’t happen when I’m actively using the phone for using any applications. However, whenever I lock my phone and keep it aside ideal for sometime without unlocking it, I don’t get any WhatsApp or any other notifications that require internet connectivity. Every time I need to unlock my phone and then disconnect from wifi and connect back.

What you're seeing is normal and expected behavior. If the phone is not actively using WiFi and the screen locks, it drops the WiFi connection to save battery. There is no way to change this. You'll need to make sure that cellular data is enabled in order to keep getting notifications.

iPhone gets disconnected from wifi network

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.