Hulu Live showing black screen with only audio.

Question

Hulu Live showing black screen with only audio.

This has been a n ongoing issue for quite some time.

-Macbook Air M1

-Have tried multiple browsers and have the same issue on all of them. (it worked for a short time on Firefox and now today is doing the same thing with that browser)

-I have tried clearing my cache, clearing cookies, resetting the browser, resetting my wifi router, checked for updates, restarted my computer, etc.

-Nothing on Hulu's actual website for troubleshooting this is helpful

No clue what to do, at this point.

MacBook Air

Posted on Nov 26, 2022 2:17 PM

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Answer 1

Top-ranking reply

James Brickley

Level 5

5,686 points

Nov 26, 2022 7:49 PM in response to KTHDurhamburger7

Could be a Hulu outage there are many hits on web searches for this problem and it's not just Macs, it's streaming devices like Roku, AppleTV, etc., etc., etc.
Could be screen recording, if Hulu detects the screen is being recorded they block it by turning off the video and only present a black screen.
Browser might have hardware acceleration turned on, turn it off.
Quit browser completely after clearing cache, cookies, local saved data for Hulu.com, etc.
Could be an adblocker. Make sure you whitelist Hulu
VPN might be an issue, disconnect VPN

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Hulu Live showing black screen with only audio.

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