Why won’t my emails get to my mail box?

Hello Jennyz177,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with receiving mail on your Mac. Try the steps listed here to see if they resolve the issue: If you can’t receive emails in Mail on Mac - Apple Support

"n the Mail app  on your Mac, if you’re certain you’re not receiving messages, even after clicking the Get Mail button  in the Mail toolbar, try these suggestions.

• Check whether Mail is retrieving a large message or a message with large attachments. See View Mail activity.
• Check if you’re using filters in the message list that are preventing expected messages from being shown.
• Try sorting messages in the message list by Date or another attribute, or searching for messages, to verify if you received them.
• Check whether your account is offline or disabled (inactive).
• If you’re missing emails from a specific person or group, check whether you blocked messages from them.
• Try quitting Mail, then opening it again.
• Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming Mail server, or with firewall software blocking network traffic.
• Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
• If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account settings.

If you’re logged in to a network using VPN, also make sure that you entered your VPN password correctly.

See also

Apple Support article: If you can’t send or receive email on your Mac"

We hope this helps.

Cheers!

Hi again Jennyz177,

Thanks for reaching back out to us. We'd like to have you remove the email account from your iPhone, and then add it back to help with this trouble you're having. First, make sure that your emails are saved by logging in to your account from a web browser. Next, on your iPhone, go to Settings > Mail > Accounts. Tap the email account that you want to remove, and then tap "Remove". Use the instruction here to add the account back:

Add an email account to your iPhone, iPad, or iPod touch - Apple Support

Also, are you having a storage issue with your iPhone? If so, you can find the steps to help with that here:

How to check the storage on your iPhone and iPad - Apple Support

We look forward to hearing back from you.