Status of Storage downgrade

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Status of Storage downgrade

How do I confirm the status of a request to downgrade my iCloud storage? I have completed the downgrade sequence (from 2.2TB to 200GB) but the status of my storage still shows that it will renew the (original) 2TB upgrade at the due monthly date. I am unable to repeat the downgrade request again because the 'Done' button is never active.

Either the downgrade is in the pipeline or I am going to be charged again. For reference, I had previously reduced my actual file storage (by deletion of data) to 62GB before any amendments to capacity, well within the requested 200GB cap.

Posted on Nov 26, 2022 10:33 PM

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Answer 1

NelsC7

Community Specialist

Nov 28, 2022 5:44 PM in response to MusCoBaldi

Hi MusCoBaldi,

Thanks for reaching out to the community. Try following the steps and article below for downgrading your iCloud storage.

1." Open the Settings app.

2.Tap your name.

3.Tap iCloud.

4.Tap Manage Account Storage or Manage Storage.

Manage Account Storage is towards the top of iCloud settings.

5.Tap Change Storage Plan.

Change Storage Plan is below the Share With Family button.

6.Tap Downgrade Options and enter your Apple ID password.

The Downgrade Options button is towards the bottom of the page, below Upgrade Options.

7.Choose a different plan:

To downgrade your plan, choose a new storage amount.

To cancel iCloud+, choose the free 5GB plan or choose None.

8.Tap Done. If you can't tap Done, make sure that you're signed in with the same Apple ID that you use for your iCloud+ plan. You can also try following these steps on a different device. If you still need help, contact Apple Support".

Downgrade or cancel your iCloud+ plan - Apple Support

Have a good day.

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Status of Storage downgrade

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