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Ituns

Hello! The reason l want to remove my store credit is because l moved to another country and l want to change the country of my Apple ID

iPhone 13, iOS 16

Posted on Nov 27, 2022 10:03 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 27, 2022 10:30 AM

If you want to change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


👉 1.

The reason l want to remove my store credit

You need to ZERO your Apple ID balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



5 replies
Question marked as Top-ranking reply

Nov 27, 2022 10:30 AM in response to Rasim1101

If you want to change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


👉 1.

The reason l want to remove my store credit

You need to ZERO your Apple ID balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



Nov 27, 2022 10:43 AM in response to Raicya

Thank you, but the problem is that I want to reset my iTunes account, I have 4 rubles there, I can’t spend it, since I was in Russia for some time, I myself am a citizen of Uzbekistan, I need to spend all the funds to change the region. I myself have now moved back to Uzbekistan, so I'm looking for a solution to the problem

Ituns

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