Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Yahoo, Gmail mail not working

Since the iOS 16.1.1 update my Yahoo and Gmail accounts are not working thru the app. At all. I have deleted and reinstalled more times than I care to remember. Sometimes I can’t add them back on immediately as I have in the past.


Problems are occurring mainly on my IPad Pro (2nd or 3rd gen) and sometimes on my IPhone 13 Pro.


I have called Apple who thinks it’s a Yahoo/Gmail issue. Have called Yahoo/Gmail who thinks it’s an Apple issue.


tend to think it’s Apple since the problem started right after the 16.1.1 update.


Help!

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Nov 27, 2022 11:22 AM

Reply
Question marked as Best reply

Posted on Nov 27, 2022 4:00 PM

See:

If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support

If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Similar questions

2 replies
Question marked as Best reply

Nov 27, 2022 4:00 PM in response to tosca81

See:

If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support

If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Nov 28, 2022 6:00 PM in response to LotusPilot

There is a prompt at the bottom of the screen that the connection to the server has failed. When that has happened in the past I wld delete the mail account and then add it back on. That no longer works.


I have also done all of the other fixes suggested above.


The problem I’m experiencing is specific to the app. Works fine thru the browser.

Yahoo, Gmail mail not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.