Can't disconnect incoming call on lock screen
I cannot disconnect any call by double-clicking the power button when my phone is locked. I tried it by restoring factory settings but not working for me. Please suggest me possible solutions!
iPhone 13
I cannot disconnect any call by double-clicking the power button when my phone is locked. I tried it by restoring factory settings but not working for me. Please suggest me possible solutions!
iPhone 13
Hello tapas2807,
We would like to see how we can help you with ending calls. Which iOS version are you currently running? Go to Settings > General > About for the version. Please go to Settings > Accessibility > Touch > Prevent Lock to End Call, and switch this off if it is on. For more information about Accessibility features visit: Accessibility Support - Official Apple Support
Get back to us with these details so that we have a better understanding of the issue, and we can go from there.
Cheers!
Hello tapas2807,
We would like to see how we can help you with ending calls. Which iOS version are you currently running? Go to Settings > General > About for the version. Please go to Settings > Accessibility > Touch > Prevent Lock to End Call, and switch this off if it is on. For more information about Accessibility features visit: Accessibility Support - Official Apple Support
Get back to us with these details so that we have a better understanding of the issue, and we can go from there.
Cheers!
Hi Sean_B1,
Thank you for the response. Currently, the version of iOS I am using is 16.1.1. I have no idea how the 'Prevent Lock to End Call' option was switched to ON but when I turned it OFF, the functionality started working for me.
Appreciate your valuable comments
Hi tapas2807,
Great news. If you run into any other issues, you're invited to create a new thread so the community can assist once again.
Have a great day.
Can't disconnect incoming call on lock screen