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Can't disconnect incoming call on lock screen

I cannot disconnect any call by double-clicking the power button when my phone is locked. I tried it by restoring factory settings but not working for me. Please suggest me possible solutions!

iPhone 13

Posted on Nov 28, 2022 12:25 AM

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Question marked as Top-ranking reply

Posted on Nov 29, 2022 4:53 PM

Hello tapas2807,


We would like to see how we can help you with ending calls. Which iOS version are you currently running? Go to Settings > General > About for the version. Please go to Settings > Accessibility > Touch > Prevent Lock to End Call, and switch this off if it is on. For more information about Accessibility features visit: Accessibility Support - Official Apple Support


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!

3 replies
Question marked as Top-ranking reply

Nov 29, 2022 4:53 PM in response to tapas2807

Hello tapas2807,


We would like to see how we can help you with ending calls. Which iOS version are you currently running? Go to Settings > General > About for the version. Please go to Settings > Accessibility > Touch > Prevent Lock to End Call, and switch this off if it is on. For more information about Accessibility features visit: Accessibility Support - Official Apple Support


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!

Can't disconnect incoming call on lock screen

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