Cancellation of picsart subscription

Hello, I have issued a trial version of the annual pixart subscription (24,09,22), used one day, then canceled (as I understood), but apparently it has not been canceled and all the subsequent time is trying to withdraw money from the card (which is not there and cannot be, I have no way to have such money on the card). When I log into the appstore, I can't cancel it, there is no cancel subscription button


The pixart support service did not help me with this problem. since they can't cancel it themselves, because I used an apple id to register in the application.


And I also deleted this application, I didn't use it. I wanted to download it again to cancel my subscription, but I couldn't download it. I can't link the card to the apple id. Writes an error and that it is not supported, because of this there are many moments where I cannot use my card.

also the question is: what happens if I don't pay this subscription before the set time?

Please help me solve this

iPhone 11, iOS 16

Posted on Nov 28, 2022 2:38 AM

Reply
1 reply

Nov 28, 2022 8:16 PM in response to Meruert_

Hi Meruert_


Apple support have articles online that may help:


If you want to cancel a subscription from Apple – Apple Support


If the subscription that you want to cancel is not listed – Apple Support


Canceling Apple subscriptions is slightly different in some countries and regions.

Learn about special circumstances for Germany, Israel, South Africa, and Turkey.

_____________________________________________________________________________


If it is not billed through Apple ... (would show on card statements if billed through Apple)


Picsart have cancel info. here:

https://support.picsart.com/hc/en-us/articles/360002231957-Cancelling-your-subscription

_________________________________________________________________________________


If subscription is billed from Apple, and you still can't cancel :


You might want to reach out to the Billing Support Team:

There is a “Get Support” Link (or an App) at the bottom of their webpage (link below).

Subscriptions and Billing - Official Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cancellation of picsart subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.