Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 14 Pro Max proximity sensor does not work on whatsapp voice messages

i am using Iphone 14 pro max ios 16.1.1

when i try to listen voice messages on whatsapp through ear speaker then screen light not goes off. the proximity sensor not work on whatsapp voice messages. the screen touch start work ups and down


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Nov 28, 2022 4:02 AM

Reply
Question marked as Best reply

Posted on Jan 5, 2023 6:58 AM

That's not the case in mine: 14 pro with iOS 16.2


The proximity sensor seems to be working ok, the screen goes black instantly on regular calls and also calls on WhatsApp.


I have been in communication with WhatsApp support and they are interested in learning more, it seems they have replicated the problem this way:


On WhatsApp:

  • record a voice message that is at least 10 seconds long. (my message is counting the seconds so I know when it turns black when testing).
  • Send it.
  • Hit play for that message start listenning on the speaker.
  • Take the phone to your ear or block the proximity sensor with your palm.


You will see the screen taking 5 seconds to go black.


Let me know if this is also your case. Pura vida!

113 replies

iPhone 14 Pro Max proximity sensor does not work on whatsapp voice messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.