Home sharing movies from iMac to Apple TV stops intermittently

I have many movies in my iTunes library and I share the library to my LAN. My iMac is located on the main level of my condo. My TV room is on the lower level. All devices are connected to my LAN by wifi. My wifi is provided by the original generation of Google wifi mesh router. Randomly my movie will stop streaming from my home library. I can immediately reconnect to it and start playing again but it will disconnect again. Is my only option to fix this to use Ethernet rather than Wi-Fi?

iMac 27″, macOS 12.6

Posted on Nov 28, 2022 7:17 PM

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Question marked as Top-ranking reply

Posted on Nov 30, 2022 3:43 PM

Hello kentmcpherson,


Welcome to Apple Support Communities. 


We understand that you’re concerned about your movies buffering. We are happy to help.


While you can use Ethernet, we recommend using the steps here to check for wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

How to reduce wireless interference

These general steps can help achieve a cleaner, stronger wireless signal:

  • Bring your Wi-Fi device closer to your Wi-Fi router. Bring the Bluetooth devices that are connecting to each other closer together. 
  • Avoid using your wireless devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.
  • Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
  • Configure your Wi-Fi router to use a different Wi-Fi channel, or have it scan for the channel with the least interference. Most routers perform this scan automatically on startup or when reset.


Apple recommends these router settings: Recommended settings for Wi-Fi routers and access points - Apple Support

Router settings

To ensure that your devices can connect securely and reliably to your network, apply these settings consistently to each Wi-Fi router and access point, and to each band of a dual-band, tri-band, or other multiband router. Before changing the settings, you should take these steps:

  • Back up your existing settings, in case you need to restore them.
  • Install the latest firmware updates for your router. This is generally done from the app or webpage that you use to administer the router.
  • Update the software on your other devices, such as on your Mac and on your iPhone or iPad, to ensure that they have the latest security updates and work best with each other.

After changing the settings, you might need to forget the network on each device that previously joined the network. This ensures that the device uses the router's new settings when rejoining the network.

Let us know if you have further questions.


Take care.

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6 replies
Question marked as Top-ranking reply

Nov 30, 2022 3:43 PM in response to kentmcpherson

Hello kentmcpherson,


Welcome to Apple Support Communities. 


We understand that you’re concerned about your movies buffering. We are happy to help.


While you can use Ethernet, we recommend using the steps here to check for wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

How to reduce wireless interference

These general steps can help achieve a cleaner, stronger wireless signal:

  • Bring your Wi-Fi device closer to your Wi-Fi router. Bring the Bluetooth devices that are connecting to each other closer together. 
  • Avoid using your wireless devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.
  • Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
  • Configure your Wi-Fi router to use a different Wi-Fi channel, or have it scan for the channel with the least interference. Most routers perform this scan automatically on startup or when reset.


Apple recommends these router settings: Recommended settings for Wi-Fi routers and access points - Apple Support

Router settings

To ensure that your devices can connect securely and reliably to your network, apply these settings consistently to each Wi-Fi router and access point, and to each band of a dual-band, tri-band, or other multiband router. Before changing the settings, you should take these steps:

  • Back up your existing settings, in case you need to restore them.
  • Install the latest firmware updates for your router. This is generally done from the app or webpage that you use to administer the router.
  • Update the software on your other devices, such as on your Mac and on your iPhone or iPad, to ensure that they have the latest security updates and work best with each other.

After changing the settings, you might need to forget the network on each device that previously joined the network. This ensures that the device uses the router's new settings when rejoining the network.

Let us know if you have further questions.


Take care.

Dec 7, 2022 10:06 AM in response to kentmcpherson

kentmcpherson,


Thanks for following up with us. You mentioned this happens with a direct ethernet connection, and also it sounds like the movies are stored on an external hard drive, correct?


To narrow this down further, we recommend copying a movie to your internal hard drive for testing purposes and then trying it out to see if that helps. This would be a good way to rule out read/write speeds on the external hard drive as a possible cause.


Let us know how it goes, and have a good day.

Dec 9, 2022 7:08 AM in response to UTBadger

My library will not fit on my internal SSD so that is not going to work. But I have fixed the problem but going into System Preferences/Energy Saver clicking on "Prevent your Mac from automatically sleeping when the display is off" and turning off "Put hard disks to sleep when possible" and "Enable Power Nap". All movies play without interruption. Now I'm going to start one by one reversing things and figure out which one is the problem. I'm guessing it's the power nap option. We'll see.

Dec 7, 2022 2:27 PM in response to kentmcpherson

kentmcpherson,


Apologies for the confusion, we just want to rule out the read/write speeds as a possible root cause of the issue you've described. The best way to do so is by moving your library back to your internal hard drive and testing further as that's one less place for Home Sharing to have to work through to get to your files.


By default it would be stored under /Macintosh HD/Users/[username]/Movies/TV/Media, but it sounds like you've moved your library to an external drive instead. If you can move your library back to the default location and set that default location back as your Media folder location, test things out further and let us know the results. For more info, also check out: Change Files settings in the Apple TV app on Mac - Apple Support


If the behavior persists though, you'd be best supported by reaching out to Apple Support from here: Get Support


We hope this helps out.


Take care!



Dec 7, 2022 5:05 AM in response to green500

It never got better on Wifi so I moved my iMac and Apple TV to a wired Ethernet LAN. Speed tests on both devices showed upwards of 1000 Mbps download speed. The movies still stop playing although not as often as they did on wifi. This used to work at our old house. The one thing on my iMac that is different is I no longer have a RAID thunderbolt storage device. I have an external USB3 drive which is much slower read speeds than my old RAID drive. I had my library here first. When that failed on wifi, I moved my library to an external 2TB SSD which is where it is now. But even with this and being connected via wired Ethernet, it is still stopping. I went into settings on the iMac and turned off the option for the system to power down drives but that didn’t fix it either. What else can I try?

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Home sharing movies from iMac to Apple TV stops intermittently

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