Shutting down while charging or inserting ear pod

Iphone Xs max shutdowns while charging and inserting ear pod. checked with other lightning cables. it happens for all the charger/lightning cable as well.

iPhone XS Max, iOS 16

Posted on Nov 28, 2022 10:59 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 29, 2022 1:02 AM

It suggests that you have a hardware problem in the area of the Lightning port.

You should probably arrange a repair as soon as possible after backing up the iphone. You may have to rely on iCloud Backup and maybe increase iCloud storage temporarily

Click here > iPhone Repair & Service - Apple Support

Or 

Click here >  Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"

See also:  Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 


1 reply
Question marked as Top-ranking reply

Nov 29, 2022 1:02 AM in response to santhyogu

It suggests that you have a hardware problem in the area of the Lightning port.

You should probably arrange a repair as soon as possible after backing up the iphone. You may have to rely on iCloud Backup and maybe increase iCloud storage temporarily

Click here > iPhone Repair & Service - Apple Support

Or 

Click here >  Contact - Official Apple Support

Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"

See also:  Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 


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Shutting down while charging or inserting ear pod

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