Can't remember Apple ID password
So my friend has tried everything to get into his phone!! He forget his pin right after changing in so we get on my desktop and try to figure out his Apple ID and password, yall he never goes into his Apple account he never even did a update basically he bought this phone and only talk n texted!! Anyway it’s been 2 weeks or more and for now he’s got a straight talk all while paying verizon for his iPhone plane. Did I mention verizon told him the phone of basically trash without being able to get into his apple account or iCloud ect but the only Apple ID n password hes ever had was when he got his iPhone. So is there a way to factory reset he still has the box it came in and papers. It’s a iPhone 12 HELP
[Re-Titled by Moderator]
iPhone 12, iOS 16