Unlock IPad

For over two weeks I’ve tried to get AT&T to unlock my IPad. I switched carriers and when I install the carriers SIM card it’s saying it’s locked. Would really appreciate any help with this. Thanks

iPad Pro 9.7-inch WiFi, Cellular

Posted on Nov 29, 2022 6:35 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 29, 2022 9:20 AM

You will need to contact AT&T and ask for the subsidy lock to be removed. Having paid-off the contract, you should not need to wait for end of the original contract - however, AT&T may levy an administration charge/fee to remove the subsidy lock.


Note that if the internal eSIM has been disabled by AT&T (forcing you to use a physical nanoSIM) this is irreversible. While the eSIM may be permanently disabled, you will be able to continue using a physical SIM card with the iPad - subject to removal of the subsidy lock.

9 replies
Question marked as Top-ranking reply

Nov 29, 2022 9:20 AM in response to ovnttim

You will need to contact AT&T and ask for the subsidy lock to be removed. Having paid-off the contract, you should not need to wait for end of the original contract - however, AT&T may levy an administration charge/fee to remove the subsidy lock.


Note that if the internal eSIM has been disabled by AT&T (forcing you to use a physical nanoSIM) this is irreversible. While the eSIM may be permanently disabled, you will be able to continue using a physical SIM card with the iPad - subject to removal of the subsidy lock.

Nov 29, 2022 7:10 AM in response to ovnttim

iPads purchased through a Cellular Carrier may be subsidy locked - AT&T being one carrier that is known to routinely lock devices to its Cellular network. You may be able to have the subsidy lock removed; where possible, you may be charged. Also be aware that the built-in eSIM of some models of iPad may also have been permanently disabled.


Be aware that Apple cannot (or will not) remove a subsidy lock from a device. Also be wary of third-party “unlocking services” that claim to be able to remove the lock; most are unreliable. A subsidy lock can only be removed by the carrier that applied the lock.


When purchasing a WiFi+Cellular model of iPad, despite seemingly attractive deals offered by Cellular Carriers, purchasing directly from Apple or Apple Authorised Retailer largely removes the risk of encountering a subsidy lock when changing Cellular provider.

Nov 29, 2022 9:00 AM in response to ovnttim

The iPad itself isn’t disabled - but if subsidy locked, Cellular connection will only be available for the network to which it is locked.


Devices purchased with a Cellular contract are very often paid-for over the life of the contract - instead of paying “up-front”. So as to ensure that devices are fully paid-for, the Cellular operator will hold-you-hostage - only releasing the subsidy lock when your minimum contractual obligations have been fulfilled (time - or early termination of the contract by “paying-off” outstanding fees).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unlock IPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.