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User profile for user: Adverse_Ghoul
Adverse_Ghoul Author
User level: Level 1
4 points

Update Payment Information

Hello,


I have an expired Twitch subscription that renews but it was recently declined and I needed to update the payment information.


I have updated the payment information and it still says I need to update it. I have successfully added funds into my Apple Account with the payment method but still cannot renew or cancel my subscription. It says that I need to update my payment information.


I’ve tried deleting and adding the payment methods and have checked that they indeed work successfully with my Apple account and other services but I cannot seem to renew my subscription or even cancel it. The prompt to update my payment information is still there.


Twitch allows me to gift subscriptions through IOS but won’t allow me to re-subscribe since my last payment was declined, and that I would need to go to the Apple billing services to update my payment information.


I am looking to fix this update payment issue.

iPhone 11 Pro, iOS 16

Posted on Nov 29, 2022 12:17 PM

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User profile for user: Limnos
Limnos
User level: Level 10
418,777 points

Posted on Nov 29, 2022 1:34 PM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support


Click on this link to read an October 2021 notice 'About billing of subscriptions in India' --> About billing for Apple subscriptions and media products in India - Apple Support


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Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,777 points

Nov 29, 2022 1:34 PM in response to Adverse_Ghoul

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support


Click on this link to read an October 2021 notice 'About billing of subscriptions in India' --> About billing for Apple subscriptions and media products in India - Apple Support


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