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Black Lock Screen/Wallpaper

My Lock Screen and wallpaper have turned to black. When I reset the pictures I had originally stay for minute but then the screen goes black. I have restarted multiple times. When I go into settings the image I have selected is there, but the Lock Screen and wallpaper are black.

iPhone 13, iOS 16

Posted on Nov 29, 2022 5:10 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2022 5:10 PM

Hey there Curious_user17,


Thanks for reaching out to the Apple Support Communities. Since the issue persists after restarting your iPhone, have you had a chance to update to iOS 16.1.2 that was released recently?


If not, since updating can often bring the latest features, security updates, and bug fixes, we would recommend updating the iOS and test the issue again.


For help with updating the iOS on your iPhone, check out this link here: Update your iPhone or iPad - Apple Support


Update your iPhone or iPad wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


If still having issues after updating your iPhone, then we'd recommend reaching out to Apple Support directly from this link here: Get Support - Apple


We hope that's able to help.


Have a great day!

1 reply
Question marked as Top-ranking reply

Dec 1, 2022 5:10 PM in response to Curious_user17

Hey there Curious_user17,


Thanks for reaching out to the Apple Support Communities. Since the issue persists after restarting your iPhone, have you had a chance to update to iOS 16.1.2 that was released recently?


If not, since updating can often bring the latest features, security updates, and bug fixes, we would recommend updating the iOS and test the issue again.


For help with updating the iOS on your iPhone, check out this link here: Update your iPhone or iPad - Apple Support


Update your iPhone or iPad wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


If still having issues after updating your iPhone, then we'd recommend reaching out to Apple Support directly from this link here: Get Support - Apple


We hope that's able to help.


Have a great day!

Black Lock Screen/Wallpaper

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