Visual Voicemail - NOT carrier problem

Question

Level 1

4 points

Visual Voicemail - NOT carrier problem

I no longer have visual voicemail on my iPhone 8 after iOS 16 update completed two days ago. All calls prior to the update retained visual voicemail message, but none since.

This is NOT a carrier issue. There are too many iPhone users from too many different carriers having the same issue. It is extremely frustrating.

I would be so grateful for a response other than “It’s a carrier issue.” Thank you, in advance, to whomever can solve this glitch!

iPhone 8, iOS 16

Posted on Nov 29, 2022 5:18 PM

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Answer 1

Nov 29, 2022 5:45 PM in response to Snilmul

Do you see the Visual Voicemail screen when you go to Phone/Voicemail, or does it tell you to tap to dial voicemail?

Do you have cellular data turned on? Visual Voicemail can only use cellular data; it cannot sync over Wi-Fi?

And do you use VPN for your connection?

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Answer 2

Nov 29, 2022 5:21 PM in response to Snilmul

You are wrong; it IS a carrier issue, as the carrier has complete control over all voicemail functions. Sometimes this can be resolved by restarting your phone, to resync visual voicemail with the carrier’s voicemail server.

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Answer 3

Nov 29, 2022 6:24 PM in response to Snilmul

Ok, so your voicemail app is working. Are there voicemail messages on Verizon’s VM server if you call in to it that are not on your phone? To call the server go to the phone app dial pad and call your own number, or just hold the “1” button for 2 seconds.

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Answer 4

Nov 29, 2022 7:07 PM in response to Snilmul

No, it’s clearly a carrier’s problem. Calls that don’t connect are sent to voicemail by the network, before they ever get to your phone. After the call is recorded on the carriers server it is sent to the voicemail app on your phone. How many voicemails do you have? Carrier voicemail has a pretty low limit, typically around 40. What do you hear when you call your phone from another number and don’t answer?

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Answer 5

Snilmul Author

Level 1

4 points

Nov 29, 2022 5:34 PM in response to Lawrence Finch

Thank you for responding. I don’t understand why so many people are having the same sudden issue. If it is a carrier issues, please help me understand why it happened from the update. I’m not being argumentative, I just want solution. I’ve restarted multiple times and am clueless as to how I sync my voicemail with Verizon. Again, I’d appreciate any help. Ty.

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