Itune purchase

I never got my ring tone that I payed for 2 times and when I hit download it would just circle then when I hit OK it wants me to purchase again. Help me retrieve my purchase or I want my money 2.60 back

Posted on Nov 30, 2022 8:38 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2022 1:18 AM

I never got my ring tone that I payed for 2 times

Then you have receive an invoice from Apple twice.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


when I hit download it would just circle

Check:

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


1 reply
Question marked as Top-ranking reply

Dec 1, 2022 1:18 AM in response to Mrs_Miller

I never got my ring tone that I payed for 2 times

Then you have receive an invoice from Apple twice.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


when I hit download it would just circle

Check:

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


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