where is my tone I paid for?
I picked out an paid for a Ringtone 3 different times and I can't find it anywhere on my phone! But I defiantly see it on my bill for my bank account. I used my iPhone 7 to do it in the iTunes app.
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See -> Use tones and ringtones with your iPhone, iPad, or iPod touch
Use tones and ringtones with your iPhone, iPad, or iPod touch - Apple Support
If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.
Tap on Report a problem on the invoice.