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User profile for user: martynafromkoronowo
martynafromkoronowo Author
User level: Level 1
10 points

black screen, but phone still working

i have an issue with iphone x, maybe someone can give me some solutions.

about month ago half of my screen suddenly became black—bottom half. after hard-reset everything was alright, like always. today i made an update to newest ios, phone worked fine for few hours. and my problem is back, permanently. almost whole screen is black again, but i still can operate it (which isn’t important, because i can’t see anything). after hard-reset screen is normal for about thirty seconds. what happened? is it “mechanical” problem or something with software? is there any “home” solution? thanks in advance for any help.

iPhone X

Posted on Dec 1, 2022 4:22 PM

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User profile for user: Sean_B1
Sean_B1
User level: Community Specialist

Posted on Dec 4, 2022 4:38 PM

Hello martynafromkoronowo,


We would like to see how we can help you with your iPhone screen going black unexpectedly. Here are the steps we reccomend if your iPhone screen goes black: If your iPhone won't turn on or is frozen - Apple Support


"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.
  5. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
  6. If your phone still doesn't turn on, contact Apple Support."



As this issue might be hardware related, we would reccomend reaching out to Apple for further assistance at: Apple Support


Cheers!


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Question marked as Best reply
User profile for user: Sean_B1
Sean_B1
User level: Community Specialist

Dec 4, 2022 4:38 PM in response to martynafromkoronowo

Hello martynafromkoronowo,


We would like to see how we can help you with your iPhone screen going black unexpectedly. Here are the steps we reccomend if your iPhone screen goes black: If your iPhone won't turn on or is frozen - Apple Support


"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.
  5. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
  6. If your phone still doesn't turn on, contact Apple Support."



As this issue might be hardware related, we would reccomend reaching out to Apple for further assistance at: Apple Support


Cheers!


Reply

black screen, but phone still working

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